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DoDial is a progressive BPO Service provider under New Wave Management ltd. a sister concern of BTI group. The main objective of DoDial is to provide complete business process outsourcing service to the prospective customers. Currently DoDial is offering tele-marketing service, contact management service, data management service, SMS broadcasting service and skills development service etc.
Our target is to provide dynamic, automated and performance driven BPO services to achieve optimum level of customer satisfaction.
Our TeamDoDial has multiple teams to carry on various operational activities. The team consists of call agents, telemarketer, quality controller, trainer, data collector, data entry operator, technical support specialist, communication assistant, team leader and a BPO manager. All professionals are highly skilled and experienced.
We have developed and implemented several business solutions those are not just helping your business, it also makes your system to be up to date with current technology.
- Outbound campaign management- To make your call center time efficient
- Omni channel contact center solution- Contact center tools
- DoDial Customer Relationship Management (CRM)- Track customer journey over software
- DoDial Quality management system- Track & ensure service quality
- DoDial market survey- Effective tools for market solution
We believe in hard work, dedication and perseverance can overcome any challenge. Our team are experts in the field and love their work.
Dodial management and staff continuously work with us to understand our business and this enables them to provide professional backup services. We have established a partnership based on trust and understanding. Any concerns are dealt with immediately and because we have worked together to ensure DoDial’s CSRs have information readily available, any concerns are minor and easily remedied.
I’m writing to you to say a big thank you for the outstanding service you personally and your company have provided us. The way in which your call center team assisted us through our start up phase was exemplary. In particular,
I’d like to compliment you on the expertise of your team leaders who were regularly tasked with dealing with urgent outbound calling projects, often to several hundred people, and who were always cooperative and ‘unflappable’. “If you ever need a reference site you are welcome to use us.
We have used the services of DoDial since 2018 and have been pleased with the service and response from the DoDial team who receive our afterhours calls. Our client base is global and with the varied time zones, having a 24 hour response allows a timely response for the issues that may arise. The DoDial Team have clear instructions for receiving and logging the after-hours calls and accommodate changes to these arrangements if required. DoDial provides a professional, effective service. Thank you.
While we were introduced to DoDial somewhat by accident it was a fortuitous contact for us. Our motto is ‘personal, friendly, efficient and localized service”. DoDial and team have gloved in perfectly, not only covering our “down times” but emergency backup as has been required on some occasion. Now they are to grips with our operation it is a combined process fine-tuning and extending our co-operation. We will speak to anyone requiring more detail or confirmation of how we operate with DoDial.